Serhiy You said that you have a pretty good sense of what it takes to make a successful company. Would you mind sharing patterns for first a company that can become successful and maybe you can define successful because it's pretty broad term and second part of this question the the patterns for making uh for having great healthy internal culture.
Sam Yeah. So, um I I would just put a small reservation on that that I'm referring specifically to startups and innovators as opposed to general businesses. If someone wants if someone wants to say, "Hey, I'm going to start a plumbing business. If they're a great plumber, you know, and they can build a business word of mouth, they can grow a very successful business without, you know, without me being able to evaluate if they are a good or a bad plumber or whatever else is there." So, I'm speaking specifically about startup culture. Now, uh, one thing that I've found to be extremely important is a highly talented technical team. Um, and this is something where, you know, it's it's it's not me. Many big investors will say it and over time I found it to be true where at the end of the day, you know, a company's going to pivot, a company's going to have to make adjustments, a company's going to get user feedback, a company's going to deal with new technical or legal or, you know, whatever challenges might arise. and having a technical team that's adept enough to be able to actually adapt to those and solve those and beat the competition is going to be really really really critical. So that's definitely going to be one piece uh that I've learned. The second one is going to be I I love to see a founder with a track record. Now for some people a track record will mean multiple exits. Uh obviously that would be a very good uh indicator of success but I'm actually referring to a professional track record. someone who's shown that they can actually uh you know build teams and produce results. And I don't just mean titles. Uh if someone had a a big title at a big company, it's not always reflective of how much they've delivered, but you could actually look at an individual and say, "Hey, what are their actual achievements uh that they've that they've had that they're credited for?
Sam Uh in terms of culture, it's the ability to be completely transparent and that starts from step one. So, I I've tend to I tend to do this on very early conversations where I'll flag something that maybe not be my place. So, you know, uh one company I met with I said I told them I didn't like their name and I told them why and I wanted to see how did they react to that.
Serhiy You were playing devil's advocate.
Sam That's it. No, no, I wasn't playing devil's etiquette. I truthfully didn't like it.
Sam And you know if you say that to a company um first of all for many companies like that be like wow this person you know stepped where they shouldn't have let's uh remove them from the process let's not discuss with them further um but additionally just the idea that you see how they react to it. So, I'm not just going to say I don't like something. I'm going to explain why, right? So, I think, you know, they'll tell me about what their company does, what what about their idea, and I'll tell them, hey, what about this? I'll bring up a challenge or a concern. And then seeing how they relate to that as in like, oh, don't worry, you'll understand it when you're here. That doesn't work for me. If they're willing to communicate their why, why that's not an issue or why that is an issue, or hey, yes, we're aware of that issue and we need help solving it. Uh to me that's a very good indicator that they're actually going to have a culture of communication and and not keeping people in these small little boxes. Uh and then the next one will be to to speak to existing people working with them. So in a small team you're only going to have one or two people. So that might not be a big a big sample size. Uh but if they have other employees you can speak to if they have uh clients or service providers that work with them. anyone that works with them, you can speak to them and say right away, hey, u how is it working with them? And if people say, I hate working with them, then I know as a partner or an employee or a consultant, whatever it's going to be, I would hate it probably just as much as they do.